I've done hundreds of orders on Amazon JP. I rarely return products but there are two cases: Panasonic's microwave is dead on arrival, then Amazon shipped repl

I've done hundreds of orders on Amazon JP. I rarely return products but there are two cases: Panasonic's microwave is dead on arrival, then Amazon shipped replacement one soon before I sent broken one. Sony's headphone's bone is broken after a few month, so I sent it to Sony's service center but the shit support said that it's broken due to me, not product's fault even though it never taken out. They tried to charged me repair cost before repairing, so I tried to return the product to Amazon JP because it's faulty product. They accepted refunding with exactly same argument wrote here. I believe it won't happen on other Japanese shops. From this experience, I sometimes buy from Amazon for products that possibly fragile and manufacturer's support is not reliable. (Or add extended warranty that covers my fault) My friend often buy Chinese cheap electronics from Amazon JP (a.k.a. AliExpress Japan branch) and often return crap. He said it work flawlessly. I've never lost my package, thanks to high quality delivery company and secure place.