That's an interesting way of framing the issue. By that logic, while active malfeasance may be the scenario that generates more outrage, it's actually the banal

That's an interesting way of framing the issue. By that logic, while active malfeasance may be the scenario that generates more outrage, it's actually the banal/emergent evil that represents more of a reason to avoid a business because between the two it's much harder to fix.