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Do I have this correct? - You complained to customer service about shipping speeds to a low population area - Customer service refunds your Prime Subscription

by ctvo 5y ago

Do I have this correct? - You complained to customer service about shipping speeds to a low population area - Customer service refunds your Prime Subscription with a bonus ABOVE your purchase price - You emailed jeff@amazon.com and got it escalated to Amazon higher-ups, who take the time to address your concerns (even if unsatisfactory) After all of that you're upset at Amazon? What's the outcome you're expecting here? I can't even get the first thing you got in that list from any local retailer.

SamBam 5y ago
> What's the outcome you're expecting here? Presumably for Amazon to stop advertising Prime 2-day shipping to market segments that it won't be able to deliver on that promise to. That seemed clear from the sentence "they are using the Prime subs of rural customers to pay for same-day delivery in the cities."
trvr 5y ago
- Amazon Prime 2-Day Shipping delivered in 2-days almost 100% of the time from 2009-2019. My address didn't change in 2019, nothing, but the service got way way worse. I am simply asking for the delivery times to go back to what they were. - Customer Service refunded 25% of my subscription one time, and then about a week later a sympathetic supervisor/manager reviewed my delivery history and agreed it was sub-par and gave me a 100% refund. I was very honest with him that I had already received 25%, he didn't care. This has been the only person at Amazon who has understood my issue, but he was powerless to fix it. - The higher-ups did not try to address my issue. They tried to gaslight me into believing that I didn't have a problem. They kept going back to the "orders take time to process before shipment", which I had explained over and over again that was not my issue. Once my item ships, it takes easily twice as long as it used to arrive. Lastly, they tried to blame the carrier (usually UPS). Which is also BS, I am able to purchase shoes from Zappos (an Amazon company, BTW), and they arrive THE NEXT DAY. When I pointed that out to them, that is when they told me they would no longer be responding to my emails. I completely understand it is more expensive to ship packages to rural America, but I'm not the one advertising "Prime 2-Day Shipping" to anywhere in the lower 48 states. I just want them to be honest with me and tell me straight-up that I'm not worth a Prime membership anymore.

by ctvo 5y ago

SamBam 5y ago

> What's the outcome you're expecting here? Presumably for Amazon to stop advertising Prime 2-day shipping to market segments that it won't be able to deliver on that promise to. That seemed clear from the sentence "they are using the Prime subs of rural customers to pay for same-day delivery in the cities."

trvr 5y ago

- Amazon Prime 2-Day Shipping delivered in 2-days almost 100% of the time from 2009-2019. My address didn't change in 2019, nothing, but the service got way way worse. I am simply asking for the delivery times to go back to what they were. - Customer Service refunded 25% of my subscription one time, and then about a week later a sympathetic supervisor/manager reviewed my delivery history and agreed it was sub-par and gave me a 100% refund. I was very honest with him that I had already received 25%, he didn't care. This has been the only person at Amazon who has understood my issue, but he was powerless to fix it. - The higher-ups did not try to address my issue. They tried to gaslight me into believing that I didn't have a problem. They kept going back to the "orders take time to process before shipment", which I had explained over and over again that was not my issue. Once my item ships, it takes easily twice as long as it used to arrive. Lastly, they tried to blame the carrier (usually UPS). Which is also BS, I am able to purchase shoes from Zappos (an Amazon company, BTW), and they arrive THE NEXT DAY. When I pointed that out to them, that is when they told me they would no longer be responding to my emails. I completely understand it is more expensive to ship packages to rural America, but I'm not the one advertising "Prime 2-Day Shipping" to anywhere in the lower 48 states. I just want them to be honest with me and tell me straight-up that I'm not worth a Prime membership anymore.