3 ms·
Their whole online / app experience is a bit baffling, given the amount of revenue flowing through it. Search is terrible, inventory management is worse. Severa
by kortex 5y ago
Their whole online / app experience is a bit baffling, given the amount of revenue flowing through it. Search is terrible, inventory management is worse. Several times I've scanned a barcode of a pallet of things for a price check, only to get "No inventory in stock." Can't even get a hypothetical in-stock or online price. Other janky stuff I forget.
Lowes' website is a trainwreck, just Inspect Page it... for starters there's "todo" comments.
Home depot's experience is fantastic.
But if you wanna see the reigning champ of "online thing," www.mcmaster.com
- axaxs 5y agoYeah, it's really bad. If an item is out of stock, it lets you get to check out before telling you, right when you place the order. It lets you put things in your cart that sell out. Putting things in your cart means nothing at all, apparently. Not sure if the last line was meant in jest, but I -really- dig that site. All info and pics, clear pricing. Perfect.
- kortex 5y agoNo jest at all. Depot and McMaster I'm quite happy with. Pardon the pun, McMaster-Carr is a masterclass in UX. I've always been amazed at how well their search works, how responsive and un-glitchy the site is. How you can have a cart while not logged in, then log in without a redirect or even a refresh or rerender. Exact same state, you're just now in a logged-in state. I don't know of many ecommerce sites that do that as seamlessly. It's also been this way for years. They were ahead of the game even back then.