3 ms·

Also their return policy. I recently purchased something from Amazon rather then the producer's website because they only offered a 2 week return policy plus I'

by mattm 5y ago

Also their return policy. I recently purchased something from Amazon rather then the producer's website because they only offered a 2 week return policy plus I'd need to be responsible for the shipping. I know how returns work with Amazon. If I buy directly, are they going to give me the run around if there's a problem?

sidlls 5y ago
The return policy also leads to inflated prices. Since there is (effectively) no way to dispute a buyer's return, sellers must eat the cost when it happens--and they're out fees already charged in the purchase transaction. The result is exactly as you'd expect: the items sold by third party sellers on amazon have a large markup just to produce break-even margins. Source: my wife, who ran a business including third-party selling on Amazon for a while.
- robbiemitchell 5y ago
  > no way to dispute a buyer's return This is another hidden benefit of shopping on Amazon: they see my (egregiously long) shopping history. I'm sure they have some risk profile on me that suggests I'm not buying and returning a bunch of stuff to rip off sellers. If I say something some pack of kids underwear is the wrong size, or a $15 LED light didn't arrive, or a pair of boots needs to get exchanged, it's dealt with in maybe 60 seconds of clicking on their site.
- prostoalex 5y ago
  There's a bunch of liquidator/clearance sites promising lower prices with the caveat of "all sales are final". My guess is that people buying high-end headphones are just not comfortable with such setup.
julianlam 5y ago
Of course they will. I bought a product from a seller on their website once, but mistakenly ordered the wrong colour. Upon reaching out to them, I was told I had to ship it back myself (at a multiple of the item's cost), or buy a new one. Meanwhile the product was listed on Amazon for the same price. Did I also mention that when I ordered the product initially, it came from an Amazon facility? Why does the seller get to benefit from Amazon's logistics but I get stiffed on the return?
hedora 5y ago
I’ve found Amazon’s return policy to be extremely unpredictable. In some cases, there’s no problem. In others, the seller says I need to pay return shipping to some random factory shipping dock in China (at a large multiple of the price I paid for the item).

by mattm 5y ago

sidlls 5y ago

The return policy also leads to inflated prices. Since there is (effectively) no way to dispute a buyer's return, sellers must eat the cost when it happens--and they're out fees already charged in the purchase transaction. The result is exactly as you'd expect: the items sold by third party sellers on amazon have a large markup just to produce break-even margins. Source: my wife, who ran a business including third-party selling on Amazon for a while.

robbiemitchell 5y ago
> no way to dispute a buyer's return This is another hidden benefit of shopping on Amazon: they see my (egregiously long) shopping history. I'm sure they have some risk profile on me that suggests I'm not buying and returning a bunch of stuff to rip off sellers. If I say something some pack of kids underwear is the wrong size, or a $15 LED light didn't arrive, or a pair of boots needs to get exchanged, it's dealt with in maybe 60 seconds of clicking on their site.
prostoalex 5y ago
There's a bunch of liquidator/clearance sites promising lower prices with the caveat of "all sales are final". My guess is that people buying high-end headphones are just not comfortable with such setup.

julianlam 5y ago

Of course they will. I bought a product from a seller on their website once, but mistakenly ordered the wrong colour. Upon reaching out to them, I was told I had to ship it back myself (at a multiple of the item's cost), or buy a new one. Meanwhile the product was listed on Amazon for the same price. Did I also mention that when I ordered the product initially, it came from an Amazon facility? Why does the seller get to benefit from Amazon's logistics but I get stiffed on the return?

hedora 5y ago

I’ve found Amazon’s return policy to be extremely unpredictable. In some cases, there’s no problem. In others, the seller says I need to pay return shipping to some random factory shipping dock in China (at a large multiple of the price I paid for the item).