I ordered a monitor from Newegg that I needed for work, so time was important: - Delivery time was like a week longer than they claimed. - When it arrived it

I ordered a monitor from Newegg that I needed for work, so time was important: - Delivery time was like a week longer than they claimed. - When it arrived it had a dead (red) pixel. - Their customer support told me that dead pixels below a ridiculous amount (8 or so) do not qualify for a refund/replacement and told me to reach out to the manufacturer (overseas) for warranty replacement on a brand new item. - Eventually I was able to return it under the regular "I no longer want this item" policy, but I had to pay a substantial restocking/returns fee (~20% of the price). A quick search confirmed that this was very common with monitors and other items like GPUs have even more dissatisfaction/delayed shipping/shady practices. Sure, I've had a couple of issues with late deliveries or broken products with Prime, but they've always corrected their error eventually. Returns and product issues are highly asymmetrical, where mostly you don't need it but when you do it's really important. For expensive items, Amazon is 100% worth the peace of mind in case something goes wrong. For anything cheaper, I'm assuming I won't get help and I'll just have to eat the cost (which is ok, but of course not ideal). Not saying this could never happen with Amazon, but the risk seems a lot lower to me.