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The lack of documentation/procedure, and the process issues with others contacting you needlessly instead of the SME. They just seem like structural issues that
by tolbish 5y ago
The lack of documentation/procedure, and the process issues with others contacting you needlessly instead of the SME. They just seem like structural issues that would not be specific to one team.
- giantg2 5y agoOh. Other departments are better in those areas. We had troubleshooting and recovery procedures in the previous team.