> If you click that it asks you what product. If you select a product that was returned you can't do anything further. The chatbot has always given me an optio

> If you click that it asks you what product. If you select a product that was returned you can't do anything further. The chatbot has always given me an option along the lines of "I still have a question about this", which then connects me to a human. If that option weren't there, I'd simply choose another order so I could reach a human, and then explain the situation to the human.