A tiny corollary/anecdote: Every time the person who used to live here forgets and ships a book to my address, I call Amazon, they say “oh sorry”, and they inst

A tiny corollary/anecdote: Every time the person who used to live here forgets and ships a book to my address, I call Amazon, they say “oh sorry”, and they instruct me to recycle/dispose of it and won’t accept a return of the still-unopened envelope. I’m not sure how this ties into LTV on the refunds side, but it feels like a sort of hidden incentive that’s not well known.