4 ms·

I think for the typical consumer, most time spent on Amazon support are shipping mistakes. I didn't get it, the quantity is wrong, or in some cases, I got too

by axaxs 5y ago

I think for the typical consumer, most time spent on Amazon support are shipping mistakes. I didn't get it, the quantity is wrong, or in some cases, I got too many. Their support is fantastic on all accounts... they've never even hinted or accused me of being dishonest. If I get something later that was already refunded...they just tell you to keep it. That small gesture goes a long way, to me. If you get junk from Amazon, just send it back. No support needed.

BeetleB 5y ago
> Their support is fantastic on all accounts... they've never even hinted or accused me of being dishonest. When I compare this with all major retailers, this is true for everyone else. This isn't "fantastic" - it's standard. Walmart was the one exception, where the employee didn't know Walmart's return policy.
- axaxs 5y ago
  That's fair to say it's standard, but then I'd say the standard is fantastic. Not long ago I ordered 4 pair of sunglasses from a small outfit online. Only 2 arrived. Support took a few days to get back to me, then asking for pics of what I got, the box, etc. I don't think that was unfair of them to ask and I provided all that, but it's a stark contrast to 'yeah here's your money back' in 5 minutes, no questions asked.
  - dannyw 5y ago
    I once had a seller (site was ran on BigCommerce or something) accuse me of lying about a defective item, and threatening to publish my name and full address on the website as a 'fraudster' unless I took down the 1 star review that I left on Trustpilot. The matter was resolved with a refund when I forwarded the email threat they sent me to a couple relevant blogs/reviewers.
- cpuguy83 5y ago
  No, even more modern stores, especially as it relates to online, are just starting to be better at it. I've still seen where I have to pay shipping to send it back... which you know I can understand the cost of things... but also Amazon doesn't do this, and it's really nice. You don't have to even think about it. We've had groceries accidentally shipped to the wrong address (our shipping address is different from where we live b/c the building contracts a 3rd party to deal with packages). They either refund the order or send out a new delivery (mind you the other products are already delivered elsewhere and will eventually even make it to us... just with dead cold items), no questions asked. It's things like this that make it much more comfortable to buy from Amazon than other places, as much as I would like to buy direct or from a smaller shop, etc.
deleted 5y ago
[deleted]
deleted 5y ago
[deleted]

by axaxs 5y ago

BeetleB 5y ago

> Their support is fantastic on all accounts... they've never even hinted or accused me of being dishonest. When I compare this with all major retailers, this is true for everyone else. This isn't "fantastic" - it's standard. Walmart was the one exception, where the employee didn't know Walmart's return policy.

axaxs 5y ago
That's fair to say it's standard, but then I'd say the standard is fantastic. Not long ago I ordered 4 pair of sunglasses from a small outfit online. Only 2 arrived. Support took a few days to get back to me, then asking for pics of what I got, the box, etc. I don't think that was unfair of them to ask and I provided all that, but it's a stark contrast to 'yeah here's your money back' in 5 minutes, no questions asked.
- dannyw 5y ago
  I once had a seller (site was ran on BigCommerce or something) accuse me of lying about a defective item, and threatening to publish my name and full address on the website as a 'fraudster' unless I took down the 1 star review that I left on Trustpilot. The matter was resolved with a refund when I forwarded the email threat they sent me to a couple relevant blogs/reviewers.
cpuguy83 5y ago
No, even more modern stores, especially as it relates to online, are just starting to be better at it. I've still seen where I have to pay shipping to send it back... which you know I can understand the cost of things... but also Amazon doesn't do this, and it's really nice. You don't have to even think about it. We've had groceries accidentally shipped to the wrong address (our shipping address is different from where we live b/c the building contracts a 3rd party to deal with packages). They either refund the order or send out a new delivery (mind you the other products are already delivered elsewhere and will eventually even make it to us... just with dead cold items), no questions asked. It's things like this that make it much more comfortable to buy from Amazon than other places, as much as I would like to buy direct or from a smaller shop, etc.

deleted 5y ago

[deleted]

deleted 5y ago

[deleted]