Of course this is the case. Business give better customers better treatment. Where people haven’t seemed to have learned their lesson with this is with airline

Of course this is the case. Business give better customers better treatment. Where people haven’t seemed to have learned their lesson with this is with airlines and to a lesser extent hotels. People will just buy the cheapest ticket, which is completely fine if that’s what you want or need to do, but they then complain that the airlines don’t bend over backwards when things go awry. Example: you have to check in to international flights 60 minutes or more before the flight leaves (from the US). This is a reasonably strict rule. I once arrived 45 minutes prior and they checked me in anyway. I give that airline a lot of business and they know it. So I order a lot of packages from Amazon and have had zero problems with returns and cancellations but almost all my purchases are low end. For, say, new electronics, I’ll just go straight to B&H or Adorama. Or even Best Buy.