4 ms·

I believe all of this, but isn't there some aspect where persistence has a different outcome than passivity? In your example where essentially you're saying th

I believe all of this, but isn't there some aspect where persistence has a different outcome than passivity? In your example where essentially you're saying the profit Amazon made off a customer is less than the refund cost and fallout of indifference. There are escalation paths that cost the company money, like stealing support time via repeatedly escalating, and eventually filing a dispute with the credit card issuer. These, too, cost Amazon money.

an_opabinia 5y ago
You're right, I just wanted to emphasize the innovative part of this system is forecasting LTV accurately. Specifically by forecasting LTV as a function of your personal and population wide transaction history alone, without any other secular considerations. Whereas it's pretty straightforward to enumerate your costs.