I was in urgent need of a spare part a couple of years ago and paid Amazon UK a lot extra to get it the next day. It was a heavy and bulky thing so I got really

I was in urgent need of a spare part a couple of years ago and paid Amazon UK a lot extra to get it the next day. It was a heavy and bulky thing so I got really surprised when I got a simple envelope in the mail the next day. It contained a simple SD-card adapter worth less than a dollar. When calling Amazon about it they said I needed to ship the adapter back before they would send me the part I ordered. I told them it was totally unreasonable for me to have to wait many more days to get the thing I paid for when they obviously made the mistake and adapter wasn't worth anything compared to what I ordered. They could easily see that the weight of what they shipped was less than 1/1000th of what I ordered too but they refused to handle my case before they got their adapter back and they ended up hanging up on me. Migrated my company off AWS after that and haven't used Amazon since. I value other things higher than saving an occasional dollar here or there.