Did they buy it used from Amazon? Id say 9 out of 10 used item, fulfilled by Amazon, has something wrong with it: broken, missing critical parts... And in one c

Did they buy it used from Amazon? Id say 9 out of 10 used item, fulfilled by Amazon, has something wrong with it: broken, missing critical parts... And in one case a 24 inch monitor when I ordered a 27. I think it's just normal operating procedure unfortunately: checking and confirming every returned item is expensive. Simply turning around and delivering to the next chump is probably more profitable, even with the high error rate.