I don’t live in a country where Amazon operates but I do live in the EU. I’ve had good experiences with them regarding refunds and getting items the courier fir

I don’t live in a country where Amazon operates but I do live in the EU. I’ve had good experiences with them regarding refunds and getting items the courier firm messed up with. I once ordered some stuff to the UK to a friend who shipped it to me with alongside some stuff from other places. My wait time for the whole package was a month due to this and when it arrived I noticed that one of the items I ordered was missing. I contacted them and they offered me a refund. I wasn’t expecting that! Another time DPD messed up my package and never delivered it, they just shipped it again and it I finally got it. The only nuisance was the wait time. That being said my trust for Amazon is at an all time low due to their marketplace listings. The discoverability has gone awfully bad, I generally end up searching for stuff elsewhere, researching stuff on Google and if I find something I need that’s only available through Amazon, then I have to and dig deep to see if it’s okay. They simply allow through all sorts of dubious items, knockoffs and scams that clearly just ship from China. Whenever I can, I just order straight from smaller, specialty shops that deliver abroad, instead. It’s not an Amazon-unique situation, however. A local giant online e-tailer started a marketplace and they pretty much instantly started having very similar issues. I still dislike having to spend lots of extra time just to not to accidentally buy something else instead of what I wanted. Frustrating, to say the least!