It's enough that they screw up 0.01 - 0.1% of orders. They are big enough, those people will be loud and not those without issues. On HN I put comment below be

It's enough that they screw up 0.01 - 0.1% of orders. They are big enough, those people will be loud and not those without issues. On HN I put comment below because I had some issue - if I had not, such comment would have too little value to post. I did receive many things without issues and have also received books that looked way worse than if you gave them to a toddler. It's bizarre - they started with books and books are items that are trivial to pack securely.