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I don't see anywhere that says the item was shipped and sold by Amazon.com. If it was, then I can see how Amazon.com bears responsibility, but if not then it se

I don't see anywhere that says the item was shipped and sold by Amazon.com. If it was, then I can see how Amazon.com bears responsibility, but if not then it seems more like an issue with a third-party seller.

matsemann 5y ago
Most users don't know it's a marketplace. And Amazon tries to hide that. If they want to own the shopping experience, they also have to own the returns, fraud, bad reputation etc.
kmonsen 5y ago
If you buy on the Amazon.com website it’s on Amazon to deliver your order and provide a good shipping experience.
- herpderperator 5y ago
  That's not true for every item. Items can be shipped and sold by a third party even if bought on Amazon.com. It's up to the buyer to check this when purchasing. The easiest way to tell is to check if the item is 'Prime' or not, but even then it's better to check who is selling and shipping. Edit: I am describing the process as it is now. I am not saying that it should be this way.
  - gambiting 5y ago
    No, if you buy an item on Amazon.com then it's on Amazon.com to make sure you have a good experience. As a customer I literally don't care who is fulfilling the purchase, I'm making the purchase on Amazon.com and my money is clearly going to Amazon.com according to my bank statements. If they decide to work with unscrupulous 3rd parties then that's on them, not on me.
    - herpderperator 5y ago
      There's obviously a misunderstanding with my statement. I am not talking about what should or shouldn't be happening, or what is morally right, or what the ideal experience is. I'm warning people that unfortunately Amazon does not operate the way many people think. Of course I do agree that Amazon should be the sole seller and that if you buy something from Amazon you should expect to receive it from Amazon. I am simply stating facts as to how the website operates today. Right now, it's possible to order an item on the Amazon.com website that does not come from Amazon.com at all. It can be "shipped and sold" by a complete third party. Most items are shipped by Amazon, but it's not difficult to find items that are just listed on Amazon but the entire sale/shipping process is done by the third party. The parent comment: > If you buy on the Amazon.com website it’s on Amazon to deliver your order and provide a good shipping experience. is simply false, because that's not how Amazon operates today. It is literally wrong because it does not apply to all items on Amazon. That statement is only true if something is fulfilled by Amazon, which includes items "Shipped and sold by Amazon.com" and "Sold by <some_third_party>, fulfilled by Amazon". Fulfilled by Amazon means it's located at one of its many warehouses and Amazon ships it in their Amazon boxes. If I misinterpreted the comment, then my mistake.
      - kmonsen 5y ago
        We agree when it sends like we disagree, and I guess both could have worded it clearer. I state what I as a consumer expect when shopping. You state what is actually happening today. I think we both agree with both points.
      - CRConrad 5y ago
        I've always thought "it's on <<X>> to..." means "it's X's moral responsibility", not "what X is currently doing".
metaphor 5y ago
At 1:42 mark of the news broadcast[1], a snapshot of order details shows Sold by: Amazon.com Services LLC for both a $398 memory card and $6,498 camera. [1] https://youtu.be/N-boHgrQ6QQ?t=102 https://youtu.be/N-boHgrQ6QQ?t=102

matsemann 5y ago

Most users don't know it's a marketplace. And Amazon tries to hide that. If they want to own the shopping experience, they also have to own the returns, fraud, bad reputation etc.

kmonsen 5y ago

If you buy on the Amazon.com website it’s on Amazon to deliver your order and provide a good shipping experience.

herpderperator 5y ago
That's not true for every item. Items can be shipped and sold by a third party even if bought on Amazon.com. It's up to the buyer to check this when purchasing. The easiest way to tell is to check if the item is 'Prime' or not, but even then it's better to check who is selling and shipping. Edit: I am describing the process as it is now. I am not saying that it should be this way.
- gambiting 5y ago
  No, if you buy an item on Amazon.com then it's on Amazon.com to make sure you have a good experience. As a customer I literally don't care who is fulfilling the purchase, I'm making the purchase on Amazon.com and my money is clearly going to Amazon.com according to my bank statements. If they decide to work with unscrupulous 3rd parties then that's on them, not on me.
  - herpderperator 5y ago
    There's obviously a misunderstanding with my statement. I am not talking about what should or shouldn't be happening, or what is morally right, or what the ideal experience is. I'm warning people that unfortunately Amazon does not operate the way many people think. Of course I do agree that Amazon should be the sole seller and that if you buy something from Amazon you should expect to receive it from Amazon. I am simply stating facts as to how the website operates today. Right now, it's possible to order an item on the Amazon.com website that does not come from Amazon.com at all. It can be "shipped and sold" by a complete third party. Most items are shipped by Amazon, but it's not difficult to find items that are just listed on Amazon but the entire sale/shipping process is done by the third party. The parent comment: > If you buy on the Amazon.com website it’s on Amazon to deliver your order and provide a good shipping experience. is simply false, because that's not how Amazon operates today. It is literally wrong because it does not apply to all items on Amazon. That statement is only true if something is fulfilled by Amazon, which includes items "Shipped and sold by Amazon.com" and "Sold by <some_third_party>, fulfilled by Amazon". Fulfilled by Amazon means it's located at one of its many warehouses and Amazon ships it in their Amazon boxes. If I misinterpreted the comment, then my mistake.
    - kmonsen 5y ago
      We agree when it sends like we disagree, and I guess both could have worded it clearer. I state what I as a consumer expect when shopping. You state what is actually happening today. I think we both agree with both points.
    - CRConrad 5y ago
      I've always thought "it's on <<X>> to..." means "it's X's moral responsibility", not "what X is currently doing".

metaphor 5y ago

At 1:42 mark of the news broadcast[1], a snapshot of order details shows Sold by: Amazon.com Services LLC for both a $398 memory card and $6,498 camera. [1] https://youtu.be/N-boHgrQ6QQ?t=102 https://youtu.be/N-boHgrQ6QQ?t=102