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Google even managed to incur heavy losses from offering cloud infrastructure services. A business which usually is a guaranteed golden goose. They are really b

Google even managed to incur heavy losses from offering cloud infrastructure services. A business which usually is a guaranteed golden goose. They are really bad at making money with anything that isn't advertising.

tomrod 5y ago
I'm pretty sure they're doing that to draw folks from AWS and similar.
- ForHackernews 5y ago
  Yeah, but you'd have to be a fool to go. Google has proven over and over again that they don't value customer support or long term maintenance. They will get bored and sunset services you depend on, or switch off your entire business because some employee sent suspicious email on his gmail.
  - Spooky23 5y ago
    GCP is very different than the consumer services.
    - ForHackernews 5y ago
      So they claim. Anecdotal evidence suggests otherwise: https://www.reddit.com/r/googlecloud/comments/gbh7p6/gcp_suspended_my_account_due_to_suspicious/ https://www.reddit.com/r/googlecloud/comments/gbh7p6/gcp_sus... https://news.ycombinator.com/item?id=26252533 https://news.ycombinator.com/item?id=26252533
      - urthor 5y ago
        No... Google actually has started hiring AWS style support engineers for GCP. Google has realized that building up business to business support networks is a profitable approach. Customers get nothing, because customers don't pay money. Customers are the product.
      - Spooky23 5y ago
        I’m working on a piece of a project that’s on GCP and ran into an edge case issue. For at least this product, the engineer reminded me of the old school Sun and IBM support people. It was a breath of fresh air for me. I’ve heard AWS is similar but never experienced it firsthand. Other big tech companies are very different. A few weeks ago, I submitted an incident with sample code and got a response back with code to implement a workaround, and the information related to the enhancement the engineer submitted so I could escalate if needed. They automatically transitioned support engineers in another geography at shift end without any drama or repetition from me. All within 12 hours.
readams 5y ago
Google cloud has huge year over year growth, and does really well especially in retail sectors. The losses are an investment. Also, not sure where you get that is a guaranteed golden goose. Most companies that are in this space don't do well.

tomrod 5y ago

I'm pretty sure they're doing that to draw folks from AWS and similar.

ForHackernews 5y ago
Yeah, but you'd have to be a fool to go. Google has proven over and over again that they don't value customer support or long term maintenance. They will get bored and sunset services you depend on, or switch off your entire business because some employee sent suspicious email on his gmail.
- Spooky23 5y ago
  GCP is very different than the consumer services.
  - ForHackernews 5y ago
    So they claim. Anecdotal evidence suggests otherwise: https://www.reddit.com/r/googlecloud/comments/gbh7p6/gcp_suspended_my_account_due_to_suspicious/ https://www.reddit.com/r/googlecloud/comments/gbh7p6/gcp_sus... https://news.ycombinator.com/item?id=26252533 https://news.ycombinator.com/item?id=26252533
    - urthor 5y ago
      No... Google actually has started hiring AWS style support engineers for GCP. Google has realized that building up business to business support networks is a profitable approach. Customers get nothing, because customers don't pay money. Customers are the product.
    - Spooky23 5y ago
      I’m working on a piece of a project that’s on GCP and ran into an edge case issue. For at least this product, the engineer reminded me of the old school Sun and IBM support people. It was a breath of fresh air for me. I’ve heard AWS is similar but never experienced it firsthand. Other big tech companies are very different. A few weeks ago, I submitted an incident with sample code and got a response back with code to implement a workaround, and the information related to the enhancement the engineer submitted so I could escalate if needed. They automatically transitioned support engineers in another geography at shift end without any drama or repetition from me. All within 12 hours.

readams 5y ago

Google cloud has huge year over year growth, and does really well especially in retail sectors. The losses are an investment. Also, not sure where you get that is a guaranteed golden goose. Most companies that are in this space don't do well.