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So, I have the amazing luck of having three wired broadband providers on my street in the US (Comcast, RCN, and Verizon FiOS). Competition is fierce and prices
by colanderman 5y ago
So, I have the amazing luck of having three wired broadband providers on my street in the US (Comcast, RCN, and Verizon FiOS). Competition is fierce and prices are low, yet, having attempted the above trick twice now (RCN -> Comcast, Comcast -> RCN), both times the reps I called were sufficiently clueless to not try to offer me a discount incentive to stay despite my plain wording that I was switching to get a better price. And both times, I was contacted by a rep after I switched, basically asking, "why did you leave? we could have given you discount X!"
Like... someone in their offices is clueless that the competition is very real in my area and that they need to empower/train their customer service reps to actually offer discounts to stay.
Regardless we've been able to keep low prices just by actually switching. I'm keeping my fingers crossed that they never get the idea to collude with each other.
- a1369209993 5y ago> I'm keeping my fingers crossed that they never get the idea to collude with each other. To be fair, that should be (and probably is) illegal, although good luck enforcing it if they're smart enough to maintain plausible deniability.
- maxerickson 5y agoI've been told that the local offices do better at retention than the phone support.