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This is a yearly ritual for my family on Comcast/Xfinity. The promotional offer ends, you call and say you want to cancel, get sent to customer retention, and r
by fotta 5y ago
This is a yearly ritual for my family on Comcast/Xfinity. The promotional offer ends, you call and say you want to cancel, get sent to customer retention, and re-up on the promo. I'm pretty sure they know the game since it's so common.
- ryandrake 5y agoCareful with that! I once called up to do that retention routine and got a surprise. “Hi, I want to cancel because the regular rate is too expensive.” “Ok, sir hang on, I will put you in touch with someone.” So then I’m thinking yesss, retention team is going to get me the discount... Then I hear: “Ok, sir, we have canceled your service as of today, your final bill will come in a few days.” Me: “uhhhh wait...”
- fotta 5y agoOh wow yikes. I've never not had the IVR send me to retention by saying "cancel service" to the bot.
- colanderman 5y agoThis has been my experience too (as mentioned in a cousin comment), albeit in an area with competition, so (thankfully) no loss to me other than time. Must be a new national strategy.
- SyzygistSix 5y agoThis has never worked for me, despite me always being kind and considerate to the phone support workers.