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I have to typically impress in my first line support guys that “if you don’t want people to think your job is simple, then you shouldn’t assume the same of them
by croutonwagon 5y ago
I have to typically impress in my first line support guys that “if you don’t want people to think your job is simple, then you shouldn’t assume the same of them”
Heck I get people that think MY job is just clicking next on installers, there are entire swaths of things we do that others simply aren’t aware of because it’s transparent to them. I even had one lady question how much I made based on that very assumption. (She’s not a very nice person in general anyway)
- _carbyau_ 5y agoAnecdote: I was in a corporate (software) packaging (and deployment) team for a fleet of ten thousand workstations. The new CIO knew not our role and assumed we were a physical packaging team, dealing with bubble wrap and cardboard boxes - "why do we pay them so much?" The CIO was educated pretty quickly. :-) edit: I had time, I wrote a shorter comment.