It's not just that users aren't good at expressing their desires. They're not good at knowing their desires. Look at what users do, not what they say. Good m

It's not just that users aren't good at expressing their desires. They're not good at knowing their desires. Look at what users do, not what they say. Good metrics and a little cleverness is usually better than any sort of feature request form. edit: Hackers are not exceptions to this rule.