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Exactly. Listen to user's problems, not their solutions.
by johns 18y ago
Exactly. Listen to user's problems, not their solutions.
- IsaacSchlueter 18y agoIt's not just that users aren't good at expressing their desires. They're not good at knowing their desires. Look at what users do, not what they say. Good metrics and a little cleverness is usually better than any sort of feature request form. edit: Hackers are not exceptions to this rule.