I heard Comcast (Xfinity) business model is forget about the threat of Cordcutters, and just keep raising prices, hoping the consumer doesn't notice the costs.

I heard Comcast (Xfinity) business model is forget about the threat of Cordcutters, and just keep raising prices, hoping the consumer doesn't notice the costs. I head this from a Xfinity employee. My mom showed me her bill and it was $240 month, for basics channels, internet, hbo, and one other lousy feature she doesn't use. I trying to get it down, but their contracts have early termination fees in the contract. They offer reasonable packed rates only to new customers. They know most people won't take back their equipment, and go a few days without service, in order to save $100 plus a month. I don't know how they legally get away with their business practices. She has bern a faithful customer since 1972. She is in Marin County, USA. If anyone knows of a different company please give me some advice. (I looked into AT&T, but they have almost the same business model as Comcast.)