IMO live chat is awful for community building, especially one with deep knowledge bases such as gardening. It's great for troubleshooting problems and asking qu

IMO live chat is awful for community building, especially one with deep knowledge bases such as gardening. It's great for troubleshooting problems and asking questions, but it does not do a good job of retaining information, and it excludes people from obtaining information who are not there right now when the conversation is happening