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Ask HN: What tools do you use for your startups customer service
Looking for some suggestions on the best services to run customer service within a startup
- massarog 15y agoI use http://snapengage.com http://snapengage.com to interact with users of my website as well as companies who are inquiring about working with us. It works great and people really utilize the live chat.
- pbreit 15y agoZenDesk seems to be the most popular and the price is quite reasonable. Assistly has made some inroads but is quite a bit more expensive. Kayako used to be popular in the startup community but I'm not sure it's held up. FreshDesk is a new entrant somewhat similar to ZenDesk.
- rdhn 15y agoI chose Assistly to handle our customer contact, after assessing it against ZenDesk. Both are good. I went with Assistly because I found the user experience to be better (ZenDesk defaults to updating the user on every stage of their ticket's progress) and I found Assistly themselves to be responsive (answered my questions quickly and honestly, weren't afraid to admit that they don't have features and say what is / isn't under consideration for future updates). I'm using the Assistly knowledgebase feature too, and it is well integrated. It's a bit basic so I expect to migrate as we grow. Probably to Joomla. Do you plan on email support only, or are you looking at social media and phone too?
- nickh 15y agoThere're many solutions, from installable software such as Redmine[1] to hosted services such as TenderApp[2], GetSatisfaction[3], UserVoice[4], ZenDesk[5], FreshDesk[6], Groove[7], etc. It all depends on what your needs are. [1] http://www.redmine.org http://www.redmine.org [2] http://tenderapp.com http://tenderapp.com [3] http://getsatisfaction.com http://getsatisfaction.com [4] http://uservoice.com http://uservoice.com [5] http://zendesk.com http://zendesk.com [6] http://freshdesk.com http://freshdesk.com [7] http://groovehq.com http://groovehq.com