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Well you can try to reach a human being at Google and see how frustratingly impossible that is. Even Amazon has live chat any time I need it. Google has no re

Well you can try to reach a human being at Google and see how frustratingly impossible that is. Even Amazon has live chat any time I need it. Google has no real competitor, so doesn't have to provide customer service at all. It's more fuel for the "break up big tech" meetings that I hope come soon.

DaiPlusPlus 5y ago
I pay for G-Suite and I have access to live-human chat support. --------------- ...but I recognize that having live-chat support for "how do I do $this in Google Exce...Sheets?" or even "why aren't my MX records for Gmail not working?" is not the same thing as having someone to speak to regarding systemic (but not inherent!) problems with Google's business.
- Judgmentality 5y ago
  > I pay for G-Suite and I have access to live-human chat support. Yep. The only reason I pay for G Suite is so I can complain to a human when something in Google is properly fucking up. They hate me but they always talk to me.
  - techdragon 5y ago
    Don’t forget about the problems you’re likely to have accessing this support if they ever decided to cancel/lock/terminate your Google account (and any linked/associated accounts they feel like). Even the few paid support channels they do have are fragile. Support is an afterthought, Google supports GSuite to both attract and retain customers now the product is stable… if they decide your business is not wanted then your S.O.L.
    - DaiPlusPlus 5y ago
      The same can be said with any cloud "productivity solutions" provider: Office 365, DropBox, Adobe Creative Cloud, etc. It's just that Google already has a bad reputation in this regard.
  - ma2rten 5y ago
    You can also pay for Google One to get human support.
alsetmusic 5y ago
> Is it true, though? It seems easy to make this up, and get everyone riled up. I took this as questioning the how to verify that the tweet is reporting authentically on the video being played in an ad. I admit that I hadn’t considered this. That said, such seems in line with news coverage that I’ve seen so far. Hat tip for reminding me to think critically regardless of whether somethings sounds plausible.
- sillysaurusx 5y ago
  Yeah, sorry for being unclear. It’s so tempting to believe youtube is evil enough to make money off someone’s suffering. But such an accusation would be as simple as copying the video into a YouTube ad mock-up and claiming it’s legit. Not sure what to think. No one seems to know. I was hoping for something like “it’s true because the video itself came from the ad,” or... something.
ipaddr 5y ago
Amazon has live chat? Where have you seen this? Do you have a link?
- meowster 5y ago
  For me, Amazon has live chat or instant support by phone. Bottom of their website, "Help" link, then "Need more help?", then "Contact Us".
- JohnJamesRambo 5y ago
  The best way to find it is just Google “Amazon live chat”. It is more difficult to find on their website haha.
- glenneroo 5y ago
  When you try to return some products, the only choice is to speak to an agent via live chat. Also relatedly, I made a complaint via feedback-form about Amazon Prime issues a couple years ago on a Friday. An Amazon support agent called me on a Sunday* to help me work through my issues. It was the middle of Summer and I was out adventuring, so I didn't have time to get into the issues, but it sure surprised me. *Here in Austria almost everything is closed on Sunday, except public transport, care homes/hospitals and restaurants/bars, so it was doubly-shocking to receive a phone call.

DaiPlusPlus 5y ago

I pay for G-Suite and I have access to live-human chat support. --------------- ...but I recognize that having live-chat support for "how do I do $this in Google Exce...Sheets?" or even "why aren't my MX records for Gmail not working?" is not the same thing as having someone to speak to regarding systemic (but not inherent!) problems with Google's business.

Judgmentality 5y ago
> I pay for G-Suite and I have access to live-human chat support. Yep. The only reason I pay for G Suite is so I can complain to a human when something in Google is properly fucking up. They hate me but they always talk to me.
- techdragon 5y ago
  Don’t forget about the problems you’re likely to have accessing this support if they ever decided to cancel/lock/terminate your Google account (and any linked/associated accounts they feel like). Even the few paid support channels they do have are fragile. Support is an afterthought, Google supports GSuite to both attract and retain customers now the product is stable… if they decide your business is not wanted then your S.O.L.
  - DaiPlusPlus 5y ago
    The same can be said with any cloud "productivity solutions" provider: Office 365, DropBox, Adobe Creative Cloud, etc. It's just that Google already has a bad reputation in this regard.
- ma2rten 5y ago
  You can also pay for Google One to get human support.

alsetmusic 5y ago

> Is it true, though? It seems easy to make this up, and get everyone riled up. I took this as questioning the how to verify that the tweet is reporting authentically on the video being played in an ad. I admit that I hadn’t considered this. That said, such seems in line with news coverage that I’ve seen so far. Hat tip for reminding me to think critically regardless of whether somethings sounds plausible.

sillysaurusx 5y ago
Yeah, sorry for being unclear. It’s so tempting to believe youtube is evil enough to make money off someone’s suffering. But such an accusation would be as simple as copying the video into a YouTube ad mock-up and claiming it’s legit. Not sure what to think. No one seems to know. I was hoping for something like “it’s true because the video itself came from the ad,” or... something.

ipaddr 5y ago

Amazon has live chat? Where have you seen this? Do you have a link?

meowster 5y ago
For me, Amazon has live chat or instant support by phone. Bottom of their website, "Help" link, then "Need more help?", then "Contact Us".
JohnJamesRambo 5y ago
The best way to find it is just Google “Amazon live chat”. It is more difficult to find on their website haha.
glenneroo 5y ago
When you try to return some products, the only choice is to speak to an agent via live chat. Also relatedly, I made a complaint via feedback-form about Amazon Prime issues a couple years ago on a Friday. An Amazon support agent called me on a Sunday* to help me work through my issues. It was the middle of Summer and I was out adventuring, so I didn't have time to get into the issues, but it sure surprised me. *Here in Austria almost everything is closed on Sunday, except public transport, care homes/hospitals and restaurants/bars, so it was doubly-shocking to receive a phone call.