This goes both ways. Many passengers will cancel rides hoping the surge price drops. It’s a game. There’s no penalty for passengers, but drivers get lower incen

This goes both ways. Many passengers will cancel rides hoping the surge price drops. It’s a game. There’s no penalty for passengers, but drivers get lower incentives if we have too many cancels or declines. If a driver declines trying to get a better rate, they’re only hurting themselves.