I actually find Groups within Google Apps mail to be pretty easy to set up and effective for our needs--setting up private groups is a really cheap & easy way t

I actually find Groups within Google Apps mail to be pretty easy to set up and effective for our needs--setting up private groups is a really cheap & easy way to sort mail for free. I have groups like: - productA-support (which is really just "support@") - productb-support - info/hosting/privacy/twitter/etc (not all aliases are publicized, but tend to match what people would make up when attempting to send email to us) The support aliases forward to me and to a dedicated support account. I always use the "Send As" feature so that nothing has my name on it unless you're nosy & look at the headers. The info and other aliases go to both myself and to my partner. We both want to catch biz dev inquiries and any special snowflake requests, but I handle all support to ensure morale stays high. If we add staff, we can add them to the groups pretty easily. Though at some point thereafter, we'd likely need some solution for determining what's been handled. It's a little hokey, maybe, but cost-to-benefit works well right now.