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Regarding size/fit see my other comment. Colour and fabric - While this will never be the same as buying in person, I think the situation can be vastly improve
by revorad 15y ago
Regarding size/fit see my other comment.
Colour and fabric - While this will never be the same as buying in person, I think the situation can be vastly improved by crowdsourcing real photos and videos (not fake photoshopped catalog ones you see on stores).
Upsell - I fail to understand why online stores (Amazon!) don't have live help. I bet it would increase conversions.
Most people don't shop online because of various fears and trust issues, which I think can be addressed if someone really tried.
- hluska 15y agoI think these are great ideas! Thanks for commenting.
- sixtofour 15y ago"Upsell - I fail to understand why online stores (Amazon!) don't have live help. I bet it would increase conversions." That would be more labor, and maybe not enough upside in the upsell to make it worthwhile. Amazon has staked out the low overhead space for the sweet spot they're aiming at. They have robots pull orders in the warehouse.
- revorad 15y agoBut Amazon clearly understands the value of going overboard for excellent customer service, otherwise they wouldn't buy Zappos.