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This is a commonly heard statement, but it doesn't actually make sense. Like any company which sells advertising, there are two levels of product: the products
by code_duck 15y ago
This is a commonly heard statement, but it doesn't actually make sense. Like any company which sells advertising, there are two levels of product: the products they charge money for (e.g. ads and customer info), and the products which attract people who enable the former - gmail, search, etc.
If they do a bad job at creating and servicing products which draw people to the site, people will not go there and Google will not make money. So, is gmail 'not a product'? No, that's absurd.
- michaelpinto 15y agoNot true if you think about — look at any other traditional company that lives off of advertising like a TV network or even a newspaper: At the end of the day they don't really have the same sort of customer service that you might see at a restaurant where you can send it back. And in some of the worst cases there's even a distain for the viewers. The opposite of this might be an Apple where you pay for a product and get A+ customer service.
- code_duck 15y agoLack of customer service is not related to whether something is a 'product', or 'you are the product'. It's simply a lack of customer service.
- code_duck 15y agoDownvotes aside, I'd just like to point out that lack of customer service is not related to whether something is a 'product', or 'you are the product'. It's simply a lack of customer service.