It's also not hard to have a single public-facing email address. In fact, that sounds a lot easier for the Sales team than remembering to circulate and regular

It's also not hard to have a single public-facing email address. In fact, that sounds a lot easier for the Sales team than remembering to circulate and regularly update that list. I agree that the issue is one of internal process and lack of proper systems, and I don't see why you exclude email address design and structure from those categories.