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How do you approach supporting/maintaining relationships with teams whose work is not the most impactful but who still come to you for engineering support? Als

• UncleMeat 5y ago
  > How do you approach supporting/maintaining relationships with teams whose work is not the most impactful but who still come to you for engineering support? If it is a new relationship, I tell them no. I then provide them with my estimation for the impact of the proposed collaboration and my estimation for the impact of the work that we are funding. And I encourage them to escalate through my management if they disagree with my conclusion. The harder one is if we have already provided something for this team. The way to avoid this is to try to document support expectations as clearly as possible in the very beginning and ruthlessly prevent things from growing beyond that. I've done this poorly in the past and ended up inheriting support for less impactful collaborations that I can no longer deprioritize. > Also, how do you balance or position for greater long term impact vs lesser immediate impact? Work with leaders to define their priority balance for short vs long term impact and try to match that. Some orgs really really need short term wins. Other orgs can afford to take a longer vision.