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And you don't think it's a problem that many people might not receive some legitimate emails at all? Or you just don't think that anything can be done to improv

• sneak 5y ago
  I think that if users thought that their email is broken or not working, they wouldn't use the service that they do. The actual people being negatively affected have chosen an acceptable level of spam false positives.
  • Silhouette 5y ago
    But again, the point is that the users often don't know how badly their email is broken. Unless the user is actively expecting to receive an important mail around a certain time and therefore likely to notice its absence, the failures are either quiet (messages dropped in junk automatically that may or may not be noticed by the recipient later) or totally silent (as with ISPs that drop mail they deem inappropriate entirely, without notifying either party). Even if someone is expecting a mail, as the experience with business customers I mentioned demonstrates annoyingly often, the failure to receive that email may be assumed to be the fault of the expected sender, not the recipient's own mail service.