Which UX is good can be a matter of opinion, some people may prefer different programs. I use a IRC client which doesn't do a lot more than display raw IRC prot

Which UX is good can be a matter of opinion, some people may prefer different programs. I use a IRC client which doesn't do a lot more than display raw IRC protocol messages with syntax highlighting and a few other things (such as shortcuts, macros, filters, auto-pong, etc), and I think it is better than any web chat that I have seen (profit or not), but I am strange, anyways. But, I am the kind of guy who use Heirloom-mailx for email (one thing it has is the ability to write an attachment to a pipe; most modern programs only support files and not pipes; a lot my own software is designed to import from and export to pipes instead of files, since I think that is more useful), who want to read the RFC before using the internet, and who learned Magic: the Gathering by reading the entire Comprehensive Rules before starting the game, and disliking USB, and preferring Plain TeX instead of LaTeX; which I think are the kind of things that most people hate. So, it is a matter of opinion, I suppose. It seems to be a lot of more modern programs seem to have worse UX, in my opinion (part of the problem is lack of documentation, too); not whether or not it is profit. At least in my experience, profit makes many things worse because they try to be mass-marketing and more trying to earn money, rather than being first the quality of the product. And also, they put too many fancy animations and stuff.