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I could not have said it better. This apple employee (BTW - making $20/hr) didn't detect this weird thing I did to scrw up this laptop and so was going to send

I could not have said it better. This apple employee (BTW - making $20/hr) didn't detect this weird thing I did to scrw up this laptop and so was going to send it to Apple tech people. Dude, if you can find folks to work for $20 / hr with the people skills to fix stuff day in and day out for while dealing with insane repair volume - you could manage your own apple store. Here's the bottom line as an actual customer. I have NEVER been disappointed in the reliability of my iphone. The one time I broke it I walked in an AppleCare had me out same day with a new device. They are also surprisingly waterproof (I know, just resistant supposedly). Does any of this have to do with gluing everything down? How do I know. But my phone has kept on going through some rediculous stuff, so I don't care. Solder everything, glue on top. And USB-C on my laptop keeps on flaking out while lightning seems to seat more reliably. AND my "non repairable" junk iphone seems to have INCREDIBLE re-sale value in comparison to whatever else is out there. So apple IS designing for the long haul, and market rewards that. My wife has an old iphone still getting updates for some reason (in android land this is crazy talk).

unishark 5y ago
And I've had motherboards replaced by Toshiba, Fujitsu and just about everyone else whenever there's a major problem with an electronic device under warranty. Seems like the default "nuclear option" they use whenever the problem is non-obvious. And it didn't fix the problem more often than not. Also I have a few ancient apple devices that work fine as ever. Though my wife does have a solid track record in destroying them (or any other brand). Rossman's complaints didn't really bother me though. It's like a car mechanic griping at the manufacturer for making their life difficult, or a patent lawyer bashing the USPTO. Just the kind of thing you'd expect.

unishark 5y ago

And I've had motherboards replaced by Toshiba, Fujitsu and just about everyone else whenever there's a major problem with an electronic device under warranty. Seems like the default "nuclear option" they use whenever the problem is non-obvious. And it didn't fix the problem more often than not. Also I have a few ancient apple devices that work fine as ever. Though my wife does have a solid track record in destroying them (or any other brand). Rossman's complaints didn't really bother me though. It's like a car mechanic griping at the manufacturer for making their life difficult, or a patent lawyer bashing the USPTO. Just the kind of thing you'd expect.