This is something that can happen even if everybody is aware of the problem. We don't know what their internal structure looks like, but in enough places I've w

This is something that can happen even if everybody is aware of the problem. We don't know what their internal structure looks like, but in enough places I've worked, if something like this would happen, it would be clear that something needs to be done, but it would also be everybody thinking it's someone else's responsibility to do it, so the end result is that it doesn't get done until someone notices the problem again after it should have already been addressed. That's bad, but not "not in a million years" bad, in my opinion.