Comcast is the most hated company in America mostly because it charges random things that customers never authorized, because of how it structures its TV packag

Comcast is the most hated company in America mostly because it charges random things that customers never authorized, because of how it structures its TV packages and because its support usually sucks. At least that's what I got from a quick google search. Nobody mentions data caps or filtering sites. As for modem rentals, again, most normies don't even know you can buy a modem at BestBuy. As for costs, I meant costs passed to the consumer. If we assume that the infrastructure is shared by 5 ISPs and they all contribute to its maintenance/upgrades. All ISPs offer the same down/up speeds and the reliability of the infrastructure is identical. What are the knobs to adjust costs to the customer and have them pick you? Pay support people less, have them work in shitty offices, do shady stuff with customer data. Maybe I'm not creative enough but other than reducing your internal cost of operation what can you do?