This is true, but there is another issue: people who are not techies are not held up to the standard they should be when using computers. If you work with certa

This is true, but there is another issue: people who are not techies are not held up to the standard they should be when using computers. If you work with certain software, it is your job to learn to use it well. And if you screw things up because you didn't take the bother to learn how to do it properly, then it is not "the system's fault". You have to be proficient at least with the system you are using, but people want to use software that is intuitive, even when the task is complex.