edited for clarity >What is now the differentiator between Comcast and Fios? Price, support, included services, etc. For example the infrastructure owner of

edited for clarity >What is now the differentiator between Comcast and Fios? Price, support, included services, etc. For example the infrastructure owner of my fibre connection is exactly that: an infrastructure company. The infrastructure is really good but their internet support is really bad. On the other hand my ISP is running a very tight ship with no bloated services at all. No TV packages available, no phone option, no bundled streaming services, only direct payment with card transactions (because it is cheaper), only support by mail and so on. In the end I get a less bloated service meeting my exact needs at a lower price but my mother can pick another ISP that can provide her with the services she needs and only one company needs to run cables in the area. There are other differences too if going into details. Like the hardware they supply the end user (infrastructure owner supply the typical crappy WiFi router I'm sure you know and hate while my current ISP just gives me two external IPv4 and IPv6 addresses directly in the fibre box and that's it, I gotta take it from there). The hardware between the fibre into my house and the long haul fibre out in the streets is also supplied by the ISP. The infrastructure providers hardware is old 1 gigabit per port while the ISP's is... well I don't actually know but faster than 1 gigabit. This makes a small difference as my connection is 1 GB/s and 1 GB/s hardware cannot in practice deliver 1 GB/s so while one promise 950mbit the other promise the full gigabit. All in all I get a cheaper connection but I would use my current ISP even at the same price. To me it makes a big difference that the person I can contact isn't some fresh out of school boy who reads from a list but someone who can tell me "this is why your IPv6 temp. addresses setup isn't working. Try this init string..." :)