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I’m all about body positivity but the policies of twitch are really hit or miss with who they come down on and who they let off the hook. It’s inconsistent. Sup

I’m all about body positivity but the policies of twitch are really hit or miss with who they come down on and who they let off the hook. It’s inconsistent. Super streamers get booted off for making a simple stupid side cuff rant yet violators of their policies continue to stream without recourse. It’s like it’s moderated by 16 year olds.

bluefirebrand 5y ago
This is a consistent problem among all social media platforms, imo. My theory is there a couple of key problems that lead to this crummy moderation, but it essentially all stems from the fact these platforms are too huge to moderate effectively. First, because they are so huge, they have limited customer support. It's very hard to get ahold of a human being at any of these companies, because users are not the customers. Second, to offset the challenge of moderating at scale, they have a lot of automation. This leads to people getting moderated without nuance. We don't notice the false negatives or when it's working right, but there are many false positives (because the platform is huge) and news about them spreads rapidly. Then because there is no real avenue for customer support, people can't get it fixed. Third, because there are no real repercussions, moderators play favourites. There is no real customer service channel so complaints against bad moderating go largely unheard. When you heard about a channel being unbanned almost immediately when larger channels stay banned and it never seems to be fixed, that's likely a human who has a bias towards one over another. People who have an in with the moderation team can get preferential treatment for sure. This is all just a theory. These companies don't really have any incentive to investigate their moderation teams for this sort of behavior so they probably don't. And if they did investigate it, they certainly wouldn't tell anyone if they found evidence of it.
- ryandrake 5y ago
  > Third, because there are no real repercussions, moderators play favourites. There is no real customer service channel so complaints against bad moderating go largely unheard. When you heard about a channel being unbanned almost immediately when larger channels stay banned and it never seems to be fixed, that's likely a human who has a bias towards one over another. People who have an in with the moderation team can get preferential treatment for sure. I wouldn't be surprised if all the massive user generated content sites have hand-curated Do Not Ban lists to protect their top VIP users from the whims of the algorithms. Would a top-100 app ever get automation-banned from the Apple Store? Would a popular celebrity get automation-banned from Twitter? I bet, for the select list of "favorites," any ban action goes through multiple levels of human judgment. For the rest of us schmucks, it's a roll of the algorithm dice.
  - gabereiser 5y ago
    I would tend to agree with this except for the issue of DrDisrespect and Twitch. They kicked him off pretty quickly for some in-character rant about politics. I won’t go into it here but he was considered a top-100 on twitch so I think there’s still room for those “elite ranked” streamers to get the hammer.
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bluefirebrand 5y ago

This is a consistent problem among all social media platforms, imo. My theory is there a couple of key problems that lead to this crummy moderation, but it essentially all stems from the fact these platforms are too huge to moderate effectively. First, because they are so huge, they have limited customer support. It's very hard to get ahold of a human being at any of these companies, because users are not the customers. Second, to offset the challenge of moderating at scale, they have a lot of automation. This leads to people getting moderated without nuance. We don't notice the false negatives or when it's working right, but there are many false positives (because the platform is huge) and news about them spreads rapidly. Then because there is no real avenue for customer support, people can't get it fixed. Third, because there are no real repercussions, moderators play favourites. There is no real customer service channel so complaints against bad moderating go largely unheard. When you heard about a channel being unbanned almost immediately when larger channels stay banned and it never seems to be fixed, that's likely a human who has a bias towards one over another. People who have an in with the moderation team can get preferential treatment for sure. This is all just a theory. These companies don't really have any incentive to investigate their moderation teams for this sort of behavior so they probably don't. And if they did investigate it, they certainly wouldn't tell anyone if they found evidence of it.

ryandrake 5y ago
> Third, because there are no real repercussions, moderators play favourites. There is no real customer service channel so complaints against bad moderating go largely unheard. When you heard about a channel being unbanned almost immediately when larger channels stay banned and it never seems to be fixed, that's likely a human who has a bias towards one over another. People who have an in with the moderation team can get preferential treatment for sure. I wouldn't be surprised if all the massive user generated content sites have hand-curated Do Not Ban lists to protect their top VIP users from the whims of the algorithms. Would a top-100 app ever get automation-banned from the Apple Store? Would a popular celebrity get automation-banned from Twitter? I bet, for the select list of "favorites," any ban action goes through multiple levels of human judgment. For the rest of us schmucks, it's a roll of the algorithm dice.
- gabereiser 5y ago
  I would tend to agree with this except for the issue of DrDisrespect and Twitch. They kicked him off pretty quickly for some in-character rant about politics. I won’t go into it here but he was considered a top-100 on twitch so I think there’s still room for those “elite ranked” streamers to get the hammer.

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