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Great comment! I don't think Journey is gonna replace humans for selling all software, I just think some interactions are better async. A friend of mine, Sahil
by pclark 5y ago
Great comment!
I don't think Journey is gonna replace humans for selling all software, I just think some interactions are better async. A friend of mine, Sahil (CEO of Gumroad) once told me that "live meetings should be used for closing" and that maps to how I feel too.
For example I believe over time discovery can actually be made superior async than live, since with async we can do all kinds of crazy personalisation - rather than expecting a sales person to know all the questions to ask on a live meandering phone call.
BTW we actually sell Journey by simply building a custom Journey for the prospect we're selling to. For example for calixa.com (a killer new CRM) I sent them a Journey of me "selling" Calixa so they could imagine how Journey could be used to sell Calixa to prospects. IMHO this is how selling should be, not generic materials or even sales speak — real world use cases!
- notahacker 5y agoOh yeah, I'm not saying there isn't a use case for this sort of thing. I think you'd need human level AGI to do the sort of real world use case personalization I did on sales demos, but there's definitely plenty of sales processes and parts of sales process where the generic product copy/video isn't enough and yet another demo/call isn't good time management. Not to mention jazzing up final proposals with reminders of things clients should have already seen.
- pclark 5y agoYeah - for mature sales teams, sales follow up is actually more of a use case for us than cold outreach. Bit different for founder sales though.
- KajMagnus 5y ago(I think you meant `calixa .io` not `.com` — the latter gives a Chrome security warning.)
- bweitz 5y agoIndeed - calixa.io is correct