It's three good years now that I am consulting at a firm as a link between the company and ERP provider. At the time the presented problem was 'the ERP doesn't

It's three good years now that I am consulting at a firm as a link between the company and ERP provider. At the time the presented problem was 'the ERP doesn't work'. Today the majority of the issues are resolved and it's pretty clear that the problem was the process, not the ERP (which, btw is far from perfect). My job is something between understanding and fixing the process plus reducing the software customisation requests. On top of that, just add your typical ERP with totally counter intuitive UIs and a bunch of users with an overall general aversion to changes. I love my job btw. (I've not read the article, but I like the topic and felt like to drop this comment).