Hmmm, let me explain a little more. I'm from New England and we're generally pretty grim faced and direct in public. It's not good, I wish we were a happier soc

Hmmm, let me explain a little more. I'm from New England and we're generally pretty grim faced and direct in public. It's not good, I wish we were a happier society and I actually like going to places where people are honestly friendly and warm. But when there is an issue of some kind, or I'm getting frustrated, that's when grins can make the situation worse. Sometimes there is a language barrier and the other party is not sure why there is frustration, and the default smile reaction (because they are nervous or to defuse the situation with a smile) is counterproductive.