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> If I explain to client that we have a delay because our in house service is down -- fault falls on our business. This is an under-appreciated competitive adv

• throwawayboise 5y ago
  No I don't think this argument holds water. Whose decision was it to use the centralized cloud service? Ultimately it's on you if your business can't respond to the customer.
  • andrepew 5y ago
    If the decision appears reasonable in the context of your industry, you won't be blamed. Phrases like "Nobody ever got fired for buying Cisco/IBM/etc." are tossed around fairly often. If you chose the expensive, gold standard for your use-case and got burned anyway, odds are it won't be held against you. Of course there are exceptions to that. If AWS going down results in loss of life -- you should take measures to avoid it. If the stakes are a day of lost work, the cure might be worse than the disease from a cost perspective.
  • Spivak 5y ago
    It's not about whether it makes perfect sense, it's about how understating your users are. People treat large cloud service outages like storms. When AWS has issues people aren't mad at me any more than they would be if they couldn't reach my brick-and-mortar store because of a flood.