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I wish I could remember where I read it, many, many years ago, but a blog was talking about automating systems in a government entity. They spent much work cus
by briffle 5y ago
I wish I could remember where I read it, many, many years ago, but a blog was talking about automating systems in a government entity.
They spent much work customizing a workflow, where all requests would go to Judy, and she would decide who to route it to. They spent weeks trying to map it all out, and the logic used, etc. They eventually found out the reason this was hard-coded into their proceses, was 15 years earlier, in the days of paper based forms, Judy had the first laser printer in the building, and it was cheap to print compared to the other printers. It had nothing to do with her main job. So the printer next to her desk would hum, and then Judy would walk it to the person that needed it. Over the years, this just became accepted, and then later, incorporated into workflows/policies, and became Judy's full time job.
- dmingod666 5y agoMy god, the staleness and overwhelming apathy of all people involved is just something else..
- acwan93 5y agoI don't know if it's apathy or rather just an inability to fight the system. The DMV is what immediately comes to mind.
- deleted 5y ago[deleted]
- PascLeRasc 5y agoWell the issue is that at this time we aren’t in a position to accept new business logic change request proposals. You’re welcome to bring your issue up at the bi-quarterly documentation stakeholders meeting, oh but I’m seeing here that you actually haven’t been trained to attend that meeting. I’ve CC’d your manager to ask why they assigned this work to you, since as we know the human capital utilization policy is to only work on assigned projects.