I find this preference hard to fathom. Sure, written communication is great for much of the workday but sometimes you need nuance and, short of spending hours w

I find this preference hard to fathom. Sure, written communication is great for much of the workday but sometimes you need nuance and, short of spending hours wordsmithing the right tone, it's better to meet face to face (or by video is that isn't possible). I say this as an English speaker that is completely comfortable with written words. Maybe part of the problem is AV equipment? Once place I worked we had MAJOR communication difficulties with understanding Indian and SE Asian folks over the speakerphone. It was a perfect storm of unfamiliar inflections, vowels not being differentiated from each other strongly enough, consonants getting screwed up and rapid speech. Really good headsets on both ears and repeated exposure seemed to resolve the discomfort and dread for many folks. I always wondered if there were similar complaints on the Asian side, I never heard anything about it. Do they find British/American accents hard to understand? I don't know.