Yes, Either you go the Salesforce route and make your software configurable to support any companies processes and people, or you go the Expensify route and mak

Yes, Either you go the Salesforce route and make your software configurable to support any companies processes and people, or you go the Expensify route and make your software so simple to understand and so useful that the "process people" have no choice but to accept it, and everyone else likes it. Trying to do something in the middle that simplifies processes across groups will result in a veto from the process people. They are very well aware that their job is tied to making processes important and following those processes. They can't code, or even manage things well. But they can follow processes and advocate for how important all of their processes are within the org.