UK rail suffers from the service provider having zero accountability to the paying customer at the point of service. It’s the DMV on rails. Obviously there ar

UK rail suffers from the service provider having zero accountability to the paying customer at the point of service. It’s the DMV on rails. Obviously there are no competing train companies / train tracks / signalling systems. If you want to vote with your wallet you only have two ways of leveraging better service: demand compensation or stop using the trains altogether. The problem with a nationalised rail system is... it will also have zero accountability to the paying customers! What would be really helpful would be to have an independent and powerful ombudsman who can crack down on sloppy service, and I’m pleased to see this given brief mention in The Guardian’s coverage. We shall see.