Their solution when you complain about your 5Mbps plan only providing a few hundred kilobits is to tell you to upgrade to a 12Mbps plan. Which, as confirmed by

Their solution when you complain about your 5Mbps plan only providing a few hundred kilobits is to tell you to upgrade to a 12Mbps plan. Which, as confirmed by an engineer, was not going to be any faster as the node was already several hundred percent oversubscribed. You can put whatever you want in a contract, but the law isn't a dumb computer mechanically executing instructions. It's pretty obvious when you are willing to charge people twice as much for "up to" twice the speed while providing an identical service that you are not presenting your products accurately. > What comparison does this possibly have to law enforcement. The comment I replied to literally said "Sounds like the ISP equivalent of 'when everyone is breaking the speed limit all the time police have justification to pull over any individual car they want'". It was the first line. If a comment seems confusing in context, it might help to _read_ the context.